More About Me

I have been in the gaming and hospitality’s training and development for a long time and activities are managed and
implemented in an organization with more than 15,000 employees. She mastered the entire worldwide recognized ADDIE model, from needs analysis, design, development, implementation, to evaluation. Her training delivery experiences covered a wide range of topics such as customer experience management, business acumen & operations management, service stories-writing, people management, continuous improvement, train the trainer, team building, communication, and relevant workplace soft skills. She’s good at transforming complex content into easy-to-understand training topics.

Vicky has more than 10 years of working experience managing multiple functions of the Corporate Training and Development Department, she previously worked for Sands China Limited and Galaxy Macau Entertainment Group. She has led a team to design and develop training solutions to address business needs at both company-wide and departmental levels for over five years. Her training delivery styles are funny, humorous, and open. She can flexibly adjust the training content or delivery according to the participant's performance in the classroom, which benefits the overall training effectiveness and participant engagement a lot. Her deliveries are highly interactive and practical. Participants can open their minds and integrate with their own experiences to discover solutions about breaking through the bottleneck! She has trained thousands
of corporate employees, from frontline employees, managers, trainers to executives, and has been highly
recognized by the company and trainees. After entering the management consulting and training industry, she
is known for her delivery style and tailor-made plans according to customer needs